soa101 Privacy Policy

soa101 ("we", "us", or "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and protect the personal information of users ("you" or "member") of our website soa101.lat.

By using our services or registering on our website, you agree to this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

soa101 collects certain necessary information to provide you with the best service. Below is a description of the different types of information collected:

2.1 Registration and Identity Information

• Your full name and username
• Date of birth (for age verification — only accounts for users aged 21 or above are approved)
• Email address and mobile number
• Password (stored in encrypted form — we cannot view it directly)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile account number
• Deposit and withdrawal amounts and dates
• Transaction ID and reference number

2.3 Technical and Device Information

• IP address and browser type
• Device model, operating system, and screen resolution
• Pages visited on the website, duration, and click activity
• Cookie and session data

2.4 Gaming Activity

• Type of games played, bet amounts, and win/loss history
• Bonus and promotion usage details
• VIP level and points details

soa101 uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, and account security.
• Service Delivery: To provide gaming services, bonuses, transactions, and support.
• Age Verification: To ensure accounts are only held by users aged 21 or above.
• Security and Fraud Prevention: To prevent unauthorized access and fraudulent activity.
• Service Improvement: To analyze user experience and further improve the platform.
• Communication: To send important updates, promotions, and support messages.
• Responsible Gaming: To monitor excessive gaming behavior and take protective measures.

soa101 may share limited information in specific circumstances. This is always done with your protection in mind:

4.1 Service Partners

Only the minimum information necessary for service delivery is shared with technology support providers, payment processors, and game providers. All partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed to fulfill court orders, regulatory authority directives, or legal requirements. In such cases, we will only provide the information necessary to meet our legal obligations.

4.3 Security and Fraud Prevention

Information may be shared with relevant authorities in cases of serious fraudulent activity or security threats.

soa101 uses industry-standard security technology to protect your personal information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain form — strong cryptographic hashing is used.
• Access Controls: Only authorized staff can view your information, and their access is logged.
• Secure Servers: Data is stored in secured data centers and backed up regularly.
• Two-Factor Verification: An additional verification layer applies for sensitive activities.
• Regular Security Audits: Our systems undergo regular security testing.

While we strive to ensure maximum security, no online system is 100% secure. Therefore, you are also responsible for keeping your account password confidential.

soa101 uses cookies to keep the website running properly and to improve your experience.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, security verification, and basic website functionality. Without them, the website will not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences such as language, display settings, and login information, so you do not have to re-enter everything each time.

6.3 Analytics Cookies

These cookies help us understand which pages are used most, where users encounter problems, and how to improve the service.

You can control or delete cookies from your browser settings, but this may limit some services.

How long we keep your information depends on the type of data and legal requirements:

• Active Account: All information is retained while your account remains active.
• After Account Closure: Financial transaction records are retained for a set period as required by law.
• Gaming History: Retained for a defined period for dispute resolution and fraud prevention.
• Marketing Data: Deleted when you withdraw your consent or after a specified period.

After the required period, we securely delete or anonymize your information.

As a soa101 member, you have certain important rights over your own personal information:

8.1 Right to Access

You can view and download the information held in your account at any time. Contact our support team for more detailed information.

8.2 Right to Correction

If any of your information is incorrect, you can correct it. This can be done through account settings or by contacting the support team.

8.3 Right to Deletion

In certain circumstances you may request deletion of your account and associated data, though information subject to legal obligations may need to be retained.

8.4 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. This preference can be changed through account settings or by contacting our support team.

soa101 strictly enforces age restrictions. Our services are for users aged 21 and above only.

• Date of birth is verified at the time of registration.
• In suspicious cases, an additional identity verification process is initiated.
• No information from users under 21 is knowingly collected or stored.
• If it is found that a minor has created an account, it will be closed immediately and the associated data will be deleted.

We may update this Privacy Policy from time to time. When changes are made, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the service after changes are made will be considered acceptance of the new policy.

You are therefore advised to check this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Support is available 24/7 in Bengali.
• Email: [email protected]

After receiving your request, we will respond as quickly as possible. We treat serious data protection matters as a priority.